Selection of a New Enterprise Resource Planning System in a Small Business: The Hinton Mills Case
This paper introduces a case study of a family-owned local business, Hinton Mills, that initiated a project that would replace its outdated Enterprise Resource Planning (ERP) system. The company was in the agricultural product retailing business, serving mainly local customers (e.g., farmers) since 1918, and had five retail stores located in central and northeastern Kentucky. In 2017, Hinton Mills management decided to evaluate replacing their ERP system. This case study presents the factors that influenced how the small business evaluated ERP system options in replacing an outdated system.
Southeast Case Research Journal, 16(2), 60-68.
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