The purpose of this paper is to examine the extent to which the Intelligent Enterprise Resource Planning (I-ERP) System can be used in company operations. Machine learning is embedded in a decision tree algorithm to demonstrate the viability of intelligent technology in an ERP system and to enhance the quality of operations through an I-ERP system. The study consists of two steps. In the first step, the algorithm uses the decision tree algorithm to demonstrate the application of intelligent technology in an ERP system. In the second step, the proposed model analyzes four quality criteria related to company operations through I-ERP system in order to determine whether or not I-ERP has significant improvement on managers’ decisions. As a result, the use of I-EPR may improve the quality of operations, agile respond to market demand, increase the efficiency and the competitiveness in organizations. An illustration example is provided to demonstrate the application of I-ERP.
Decision Science Letters, vol. 8 (2019), pp. 151–162